partner suche Ludwigshafen am Rhein - Single-loop and double-loop models in research on decision
The inability to uncover errors and other unpleasant truths arises from faulty organizational learning, says this author.
At first, those lower down believed that with exceptionally hard work they might turn the errors into success.
But the more they struggled the more they realized the massiveness of the original mistake.
They also knew that top management was enthusiastically describing Product X as a new leader in its field.
Therefore, they spent much time in composing memos that communicated the realities yet would not be too shocking to top managers.
Why are employees reluctant to report to the top that one of their company’s products is a “loser” and why can’t the vice presidents of another company reveal to their president the spectacular lack of success of one of the company’s divisions?